To apply for a visit, one shall open the website’s section "Riga resident’s card", enter his/her name and surname, as well as choose the time of the visit and the customer service centre to be visited. The above information will be only received by the customer service centre concerned and will not be available to other users of the website. One can also fill in the same section an application form, which will be automatically sent for data processing. The client will only have to visit the customer service centre, confirm the conformity of the data with his/her signature, and to receive a ready "Riga resident’s card" in mid-November, which will speed up the customer service process.

"Rīgas satiksme" reminds that it has developed and the procedure, according to which Riga residents may apply for and receive "Riga resident’s cards" (for persons who have no personalised e-ticket) and "Riga resident’s status" (for persons who are using  personalised e-tickets).

Persons who have personalised e-tickets

Those who pay reduced or zero fare

• Persons who have a personalised e-tickets and enjoy any of fare discounts granted by Riga City Council (persons above the age of 75 years declared in Riga, non-working pensioners, liquidators of consequences of nuclear disaster at Chernobyl nuclear power plant, victims of political repressions, parents of families with six and more children, children who are orphans, teachers, students of vocational schools, students and pupils), can use their e-tickets until the expiry date. They shall not go after "Riga resident’s cards" now and will receive the cards when their personalised e-tickets expire.

Those who pay full ticket price

• Persons who are using personalised e-tickets, are declared in Riga and buy tickets in Riga public transport for full price, shall take their identity documents, go to one of "Rīgas satiksme" customer service centres and fill in "Riga resident’s status" application form. In December these persons shall go to one of e-ticket vending machines and insert their e-ticket to activate "Riga resident’s status". To save their time, customers may call toll-free phone number 80001919 in advance and arrange the visit. As of October 16 they will be also able to fill in an electronic form, as well as to register in an electronic queue at www.rigassatiksme.lv.

Persons who have no personalised e-tickets

A persons declared in Riga will be able to receive "Riga resident’s card" in two ways  – by e-mailing the form and then visiting one of customer service centres to receive the card, or by visiting personally one of the customer service centres.

Electronic application:

• as of November 1 these persons shall fill in an application form at "Rīgas satiksme" website (section "Riga resident’s card"), attach a photo and e-mail it to "Rīgas satiksme"
• the form shall include the address of the customer service centre where the person wants to receive the "Riga resident’s card"
• as of December 1 it will be possible to receive "Riga resident’s card" in the customer service centre stated in the application form. If re application form is filled in after December 1, "Riga resident’s card" will be ready in two work days and will be issued outside the queue at the address stated in the application form.

Personal visit to a customer service centre:

• as of November 15, a customer shall visit a customer service centre, having an identity document with him/her. To speed up the process, we urge our clients  to fill in an application form at "Rīgas satiksme" website (section "Riga resident’s card") in advance. A client may apply for visiting a service centre  by calling80001919, but after October 16 also at www.rigassatiksme.lv;
• in the customer service centre, the client will receive a "Riga resident’s card", to which tickets with discounts will be loaded and which will be used in public transport as of January 1, 2014.

"Rīgas satiksme" customer service centres are located at Brīvības Street 49/53, Brīvības Street 191, Brīvības Street 384b, Prāgas Street 1, Spīķeru Street 1, Vienības gatve 76b and Kurzemes Avenue 137. They are open every day from 9.00 till 21.00. There will be also additional customer service centres in premises of municipal dwelling house management company "Rīgas namu pārvaldnieks" at Gobas Street 6a, Baltāsbaznīcas Street 52, Maskavas Street 168, A.Deglava Street 106/4 and Brīvības Street 430a, which will be open as follows:  from 10.00 till 19.00 on Mondays, from 8.00 till 16.00 on Tuesdays, from 8.30 till 17.00 on Wednesdays, from 10.00 till 18.00 on Thursdays, from 8.30 till 16.00 on Fridays, with a lunch break from 12.30 till 13.00.

For more information about the services provided by "Rīgas satiksme", public transport routes and schedules, types of tickets and other news, please visit our webpage at www.rigassatiksme.lv, social networks "twitter", "facebook", "draugiem.lv" or call our toll-free information phone 80001919.